CUSTOMER SERVICE

REPRESENTATIVE

 

Job Summary:

Our growing business is looking for a skilled Customer Service Representative to provide information in response to inquiries about products and services, and to handle and resolve complaints. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

 

Responsibilities & Duties:

  • Answers incoming customer calls regarding product, service questions and general client concerns
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
  • Update customer information accurately in the customer service database during and after each call
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies and procedures
  • Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers

 

Qualifications & Skills:

  • Must be 18 years of age or older
  • High school diploma/GED required (Associate degree in a business related field preferred)
  • Order entry
  • Call Center Experience
  • Ability to remain professional and courteous with customers at all times
  • Must be available to work Monday - Friday 9:00 a.m. to 6:00 p.m.
  • Excellent verbal and written communication skills

 

 

To apply for a job at Versatrim, download and fill out our Interactive Job Application PDF Form to the left and email it back along with a cover letter to jobs@versatrim.com or fill out the Online Job Application Form below.

 

Only candidates selected for an interview will be contacted.

 

Versatrim is an equal opportunity employer and leading manufacturer of trims in North America!

ONLINE JOB APPLICATION

List Below Your Last Four Employers, Starting with Last One First

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PERSONAL INFORMATION

EMPLOYMENT INFORMATION

HIGH SCHOOL EDUCATION

COLLEGE EDUCATION

TRADE SCHOOL EDUCATION

GENERAL INFORMATION

REFERENCES

FORMER EMPLOYEERS

I certify that the facts contained in this application are true and complete to the best of my knowledge and understand that, if employed, falsified statements on this application shall be grounds for dismissal.

 

I authorize investigation of all statements contained herein and the references and employers listed to give you any and all information concerning my previous employment and any pertinent information they may have, personal or otherwise, and release the company from all liability for any damage that may result from utilization of such information.

 

I also understand and agree that no representative of the company has any authority to enter into any agreement for employment for any specified period of time, or to make any agreement contrary to the foregoing, unless it is in writing and signed by an authorized company representative.

 

This waiver does not permit the release or use of disability-related or medical information in a manner prohibited by the Americans with Disabilities Act (ADA) and other relevant federal and state laws.

 

I understand that a consumer credit report or criminal records check may be necessary prior to my employment. If such reports are required, I understand that, in compliance with federal law, the company will provide me with a written notice regarding the use of these reports and will also obtain a separate written authorization from me to consent to these reports. I also understand that a poor credit story or conviction will not automatically result in disqualification from employment.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Below, Give the Names of Three Persons Not Related to You, Whom You Have Known at Least One Year

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AUTHORIZATION

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If you've been asking: "Where can I find the trim pieces to coordinate with my new laminate floor?" you've come to the right place. Versatrim Inc.'s innovative approach to molding solutions and its ability to coordinate with most of the top colors in the laminate flooring industry have guided the company to the forefront as a leading manufacturer of laminate moldings. Versatrim provides flooring manufacturers, retailers, distributors, installers, and yes, even the end consumer with high quality transition moldings at reasonable prices. With coordinating laminate decors for big brand names like Shaw, Mohawk, Mannington, Quickstep, Karndean, Beau Flor, Armstrong, Bruce, Kronotex, Witex, Columbia, Pergo, and US Floors among others; Versatrim makes it easy to find first-rate coordinating molding for almost every laminate floor. Versatrim now offers a variety of solutions including vinyl moldings, LVT moldings, SPC moldings, WPC moldings, and laminate moldings. Versatrim’s list of profiles include three PVC moldings for LVT floors, Slim Trim, VersaEdge, Slim Cap, and their standard laminate T-moldings, Reducer, End Cap (Square Nose), Stair Nose (Bull Nose), Wall Base (Baseboard), Colonial Base, Quarter Round, Base Shoe (Shoe Mold) profiles. Versatrim takes the guesswork out of the equation by providing customers with color samples to ensure success of their flooring project. Versatrim makes it easy to find transition moldings and trim that coordinate with your new beautiful floor!

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Versatrim is not associated with any other flooring companies or brands.

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